Terms of Service

1. Platform Acceptance

This agreement is between you and HOLIDAY PASS (PTY) LTD, Registration No. 2026/367201/07, the South African operator of Holiday Pass. By creating an account, buying pass access, or claiming an offer, you accept these binding terms, the Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, and any offer-specific vendor terms shown before claiming.

2. Pass Validity

• 18 And Older: Holiday Pass is for people 18 and older. Alcohol offers need proof of age at the counter, and the venue may refuse the offer without it.
• Single User: Valid for registered account holder only. Non-transferable.
• Pass Benefits: Your pass provides access to eligible member deals across participating local spots in your selected city for 30 days from confirmed payment.
• No Cash Value: Pass benefits and deal claims are promotional access rights only. They are not money, electronic money, stored value, a deposit, a voucher with cash value, remittance, credit, savings, lending, investment, crypto, insurance, gambling, or a financial product. They cannot be withdrawn, transferred, sold, or exchanged for cash.
• Verification: Vendors may request reasonable proof that the digital pass profile matches the person claiming the offer.

3. Online Checkout And Receipts

Before payment, checkout shows the price, pass type, support city, payment provider, important limitations, and a chance to correct details. By tapping Pay R99 securely, you ask us to start your pass as soon as Paystack confirms payment, and you accept these Terms, the Refund Policy and the Privacy Policy.

After successful payment confirmation, we issue a receipt to your account email. Unless that receipt displays valid VAT registration details and states that it is a VAT tax invoice, it is a standard payment receipt and not a VAT tax invoice.

4. Liability (ECTA & CPA)

We provide an access and marketing platform for local offers. The vendor remains responsible for the goods, services, premises, safety, staff conduct, product availability, legal compliance, and offer accuracy for its own business. Holiday Pass may help investigate disputes and provide account-level remedies under our 100% Counter Guarantee, but we do not operate the vendor premises or supply the vendor goods or services.

Indemnity Notice: Nothing in these terms excludes liability that cannot lawfully be excluded under South African consumer protection law.

5. Holiday Pass - One Payment, 30 Days

The R99 Holiday Pass is a once-off purchase. It starts immediately after Paystack confirms a successful payment. It gives the registered pass holder access to eligible member deals for 30 days. The exact end date is calculated from the confirmed payment time and is displayed on your pass and receipt.

The pass ends automatically after 30 days. There is no automatic renewal, no monthly debit order, and nothing to cancel. We do not charge you again unless you choose to buy another pass. When your pass ends, browsing all live deals stays completely free.

6. Cause And Partner Money

R25 from every successful paid R99 30-day pass is recorded for the active cause in your city. This is Holiday Pass's allocation from paid pass revenue, not an extra charge, and you do not choose the cause. It is not a donation by you, and no tax certificate is issued to you. Claiming a deal does not create or change the allocation. If a pass payment is refunded, the related allocation is reversed in our ledger.

When you buy a pass through a school or club's link, Holiday Pass pays that school or club R25 for each pass you buy in the 12 months from your first pass through that link. It comes out of Holiday Pass's own share, not the cause allocation, and costs you nothing extra. It is not a donation by you either. A refunded pass earns the school or club nothing.

7. Refunds & Cooling-Off

You may request a full refund within 7 calendar days after purchase if no deal has been claimed using that pass. This is a voluntary Holiday Pass promise and does not reduce any statutory right you have under South African law (including the Electronic Communications and Transactions Act).

After a deal has been claimed, a change-of-mind refund is not automatic. We will still assess a refund on these grounds:

When We May Refund

• Duplicate, clearly mistaken or unauthorised charges.
• Paid pass access that was not activated after payment confirmation.
• Holiday Pass itself fails in a way that stops you using your paid pass (for example, the app or claim flow is down for a long stretch) and we cannot fix it or offer a fair remedy.
• 100% Counter Guarantee: A participating vendor refuses a valid active offer and we cannot reasonably restore access or provide an immediate fair remedy.
• Any refund required by applicable South African consumer protection law.

Exclusions

Apart from the grounds above, we do not refund a pass that has been used, transferred, resold, abused, or obtained by fraud. Pass benefits have no cash value and cannot be withdrawn, transferred, sold, exchanged for cash, or used as stored value.

To ask for a refund, contact partners@holidaypass.live or WhatsApp +27 79 956 9040.

8. Acceptable Use

Use of Holiday Pass is subject to our Acceptable Use Policy. We may limit, suspend, or terminate access where accounts, offers, payments, or claims are used for fraud, payment abuse, prohibited goods or services, resale, transfer, cash-out, or unlawful activity.

9. Marketing Claims And Changes

Offer availability, savings, vendor participation, city coverage, and impact figures may change over time. We aim to keep claims accurate and will correct errors, remove unavailable offers, or update terms prospectively. We will not intentionally make misleading savings, discount, impact, or vendor-availability claims.

10. Complaints, disputes and the law

To complain, email partners@holidaypass.live or WhatsApp +27 79 956 9040. Tell us your account email, what happened and, if it helps, the payment reference, deal and venue.

We aim to acknowledge complaints within 2 business days.

These terms are governed by South African law.

If we cannot resolve a consumer complaint, you can take it to the Consumer Goods and Services Ombud (cgso.org.za). A complaint about how we handle your personal information can go to the Information Regulator (inforegulator.org.za).

Nothing in these terms limits any right the law gives you.