Refund & Cancellation Policy

1. Operator

Holiday Pass is operated by HOLIDAY PASS (PTY) LTD, Registration No. 2026/367201/07, a South African private company.

2. Cooling-Off Requests

You may request cancellation and a refund within 7 days after buying online where required by the Electronic Communications and Transactions Act, provided no membership benefit, deal access, or redemption has been used.

3. When We May Refund

• Duplicate or clearly mistaken charges.
• Paid membership access that was not activated after payment confirmation.
• A participating vendor refuses a valid active offer and we cannot reasonably restore access, reverse the redemption, or provide another fair remedy.
• Any refund required by applicable South African consumer protection law.

4. Exclusions

We do not refund used, transferred, resold, abused, or fraudulently obtained access. Membership benefits have no cash value and cannot be withdrawn, transferred, sold, exchanged for cash, or used as stored value.

5. Monthly Renewals And Cancellation

Monthly memberships renew automatically until cancelled. You can cancel future renewals through the account cancellation flow or support process. Cancellation stops future billing and does not automatically refund the current paid period. Where applicable, access remains available until the paid-through date shown in your account. If a payment method needs attention, use the hosted payment-management flow in your account to update it securely.

6. Support Process

Email partners@holidaypass.live or WhatsApp +27 79 956 9040 with your account email, payment reference, vendor name, offer, date, and a short description. We aim to acknowledge support requests within 2 business days and resolve or escalate practical complaints within 10 business days.