Holiday Pass Customer Support

Refund Policy

Effective Date: 7 October 2026

1. Operator

Holiday Pass is operated by HOLIDAY PASS (PTY) LTD, Registration No. 2026/367201/07, a South African private company.

2. Cooling-Off Requests

You may request a full refund within 7 calendar days after purchase if no deal has been claimed using that pass. This is a voluntary Holiday Pass promise and does not reduce any statutory right you have under South African law (including the Electronic Communications and Transactions Act).

3. When We May Refund

After a deal has been claimed, a change-of-mind refund is not automatic. We will still assess a refund on these grounds:

Duplicate, clearly mistaken or unauthorised charges.
Paid pass access that was not activated after payment confirmation.
Holiday Pass itself fails in a way that stops you using your paid pass (for example, the app or claim flow is down for a long stretch) and we cannot fix it or offer a fair remedy.
100% Counter Guarantee: A participating vendor refuses a valid active offer and we cannot reasonably restore access or provide an immediate fair remedy.
Any refund required by applicable South African consumer protection law.

4. Exclusions

Apart from the grounds above, we do not refund a pass that has been used, transferred, resold, abused, or obtained by fraud. Pass benefits have no cash value and cannot be withdrawn, transferred, sold, exchanged for cash, or used as stored value.

5. Holiday Pass - One Payment, 30 Days

The R99 Holiday Pass is a once-off purchase that gives 30 days of access. There is no automatic renewal, no recurring debit order, and nothing to cancel: we will not charge you again unless you choose to purchase another pass. When the 30 days end, the pass simply expires and browsing all live deals stays completely free.

6. How To Request Help

Email partners@holidaypass.live or WhatsApp +27 79 956 9040 with your account email, payment reference, vendor name, offer, date, and a short description. We aim to acknowledge support requests within 2 business days and resolve or escalate practical complaints promptly.

If you are unhappy with our answer, see Complaints, disputes and the law in the Terms of Service.