Holiday Pass Platform Rules
Acceptable Use Policy
1. Purpose
This Acceptable Use Policy explains how users, vendors, partners, and visitors may use Holiday Pass. Holiday Pass is operated by HOLIDAY PASS (PTY) LTD, Registration No. 2026/367201/07, a South African private company. This policy applies to the Holiday Pass website, app, portals, offers, claims, payment flows, and related support channels.
Holiday Pass is a local-offer access platform. Members get access to participating vendor offers through a once-off 30-day pass, or a free or promotional pass. Pass benefits are not money, stored value, remittance, savings, lending, investment, gambling, or wallet services. They cannot be withdrawn, transferred, sold, or redeemed for cash.
2. Who May Use Holiday Pass
Users must provide accurate account information and must only use Holiday Pass for lawful personal or business purposes.
- Holiday Pass is for people 18 and older.
- Alcohol offers need proof of age at the counter, and the venue may refuse the offer without it.
- Consumer accounts are for individual customer use and must not be shared or resold.
- Vendor and partner access is only for approved businesses or approved representatives.
- Users must keep login details secure and notify Holiday Pass if they suspect unauthorised access.
3. Prohibited User Activity
Users may not use Holiday Pass for:
- fraud, identity misuse, fake accounts, payment abuse, chargeback abuse, or attempts to bypass claim rules;
- reselling, transferring, sharing, or cashing out pass benefits, deal access, passes, or claims;
- lending, remittance, savings, investment, stored-value, gambling, lottery, betting, crypto, or wallet services;
- scraping, automated abuse, reverse engineering, security testing without written permission, or interference with the platform;
- harassment, hate, discrimination, threats, unlawful conduct, or conduct that harms users, vendors, partners, or Holiday Pass.
4. Prohibited Vendor And Offer Categories
Holiday Pass may not be used to promote, sell, facilitate, or advertise:
- illegal goods or services, counterfeit goods, stolen goods, drugs, controlled substances, weapons, or regulated items sold unlawfully;
- adult sexual content or services, escort services, hate or extremist content, or violent exploitation;
- betting, lotteries, gambling, games of chance, financial speculation, crypto trading, remittance, lending, savings, or debt services;
- pyramid schemes, Ponzi schemes, recruitment-led multi-level marketing, get-rich-quick schemes, or deceptive business models;
- prize competitions, raffles, sweepstakes, or games of chance unless Holiday Pass has approved the lawful promotion structure in writing;
- products or services that create excessive dispute, refund, regulatory, reputational, or payment-network risk.
5. Vendor Obligations
Vendors and service providers must:
- provide lawful goods and services from legitimate business premises or approved service channels;
- publish accurate offer descriptions, eligibility rules, expiry rules, pricing, and claim terms;
- honour valid claims in line with the published offer terms;
- treat customers fairly and comply with applicable consumer protection, privacy, tax, licensing, and safety laws;
- notify Holiday Pass if an offer, business detail, or operational status changes.
6. Payments, Passes, And Claims
Customers pay Holiday Pass for pass access. Vendors do not process the Holiday Pass payment, and consumers do not receive payouts from Holiday Pass.
- Passes are once-off. A pass may be paid for, or given free through a promo code, gift or guest invite.
- Pass benefits and claims have no cash value and cannot be exchanged for money, withdrawn, transferred, sold, or used as stored value.
- Holiday Pass may limit, reverse, or review claims where abuse, error, fraud, or technical misuse is suspected.
- Failed, reversed, disputed, or refunded payments may result in suspended or reduced access.
7. Disputes And Refunds
Customers may contact Holiday Pass support about payment, access, or claim concerns. We review disputes against payment records, account activity, claim history, vendor offer terms, and applicable law.
Where appropriate, Holiday Pass may correct account access, reverse a claim, coordinate with the vendor, issue a refund under the Refund Policy, or decline a request where the published terms were followed or misuse is identified.
8. Data Protection And Privacy
Users and vendors must not upload, request, share, or misuse personal information that is unnecessary for the Holiday Pass service. Holiday Pass processes personal information in line with its Privacy Policy and applicable South African privacy law, including POPIA where applicable.
9. Enforcement
Holiday Pass may refuse onboarding, remove offers, limit claims, suspend accounts, terminate access, report unlawful activity, or cooperate with payment providers and authorities where this policy is breached or where continued access creates legal, operational, payment, or reputational risk.
10. Contact
Questions about this policy can be sent to partners@holidaypass.live.